Director, Account Management

A bit about the role.

As a Director of Account Management at Ricciardi Group, you are the person who makes the machine run. You’ll lead day-to-day client relationships across multiple accounts, serving as the strategic partner that senior clients lean on and the operational backbone that gives our Managing Directors the space to focus on growth, vision, and the bigger picture. Work in a connected way where advertising, content, digital, and strategy workstreams intersect with every client, you’re the one who keeps all of it moving; connected, on time, on budget, and at a level of quality our clients have come to expect.

This isn’t a “review and approve” role. You’ll be hands-on-keyboard: building decks, shaping briefs, leading client calls, managing timelines, and rolling up your sleeves alongside the team. But you’ll also be in the room where it counts, presenting strategy to CMOs, navigating tough conversations with confidence, and translating complex, multi-channel programs into clear plans that internal teams can execute against. You’re the bridge between senior leadership and execution, and both sides trust.

What you'll do.

Working closely with Senior Directors and Managing Directors, you will ensure flawless execution of client projects while building your strategic capabilities and contributing to overall account success.

Project Leadership & Management

• Lead day-to-day management of multiple client projects, ranging from smaller tactical initiatives to complex, multi-channel integrated campaigns.
• Serve as the primary project coordinator, ensuring seamless communication between clients and internal creative, strategy, and digital teams.
• Develop comprehensive project timelines, manage budgets, and coordinate resources to deliver exceptional work on time and within scope.
• Proactively identify potential project risks and implement solutions to maintain client satisfaction and project success.
• Oversee project documentation, status reporting, and post-campaign analysis to drive continuous improvement.

Client Communication & Relationship Management

• Lead day-to-day client communications, serving as a knowledgeable project lead with strong understanding of their business objectives, industry challenges, and competitive landscape.
• Maintain comprehensive knowledge of each client's business model, key performance indicators, market position, and strategic priorities to support informed project decisions and recommendations.
• Prepare and facilitate client meetings, project presentations, and status discussions with confidence and industry insight.
• Build strong working relationships with client teams at multiple levels, establishing trust through consistent delivery and business understanding.
• Identify opportunities for clients based on project performance, industry trends, and business analysis.
• Collaborate with Senior Directors and Managing Directors in strategic client relationship management while leading tactical client interactions.

Integrated Marketing Strategy & Strategic Execution

• Contribute meaningfully to the development of integrated marketing strategies that span multiple channels and touchpoints, bringing deep client business knowledge to strategic discussions.
• Collaborate with creative and digital teams to ensure cohesive campaign execution that aligns with broader business objectives and market positioning.
• Develop comprehensive campaign briefs, creative briefs, and strategic project requirements that reflect deep understanding of client business context and industry dynamics.
• Monitor campaign performance against business objectives and provide strategic optimization recommendations based on data analysis, market insights, and industry benchmarks.
• Conduct ongoing competitive analysis and market research to inform strategic recommendations and identify growth opportunities.
• Stay current on integrated marketing best practices, industry trends, and emerging technologies that could impact client business success.

Team Leadership & Development

• Manage and mentor junior account management staff, providing guidance on best practices, client service, and professional development.
• Lead by example in demonstrating excellence in client service, project management, and collaborative teamwork.
• Contribute to training programs and knowledge sharing initiatives to elevate the entire account management team.
• Support recruiting efforts by participating in interviews and providing input on candidate evaluation.

Business Development & Growth Contribution

• Contribute to new business initiatives by supporting proposal development, RFP responses, and pitch preparations with project expertise and client insights.
• Assist in developing case studies and project success stories that showcase agency capabilities and client results.
• Participate in new business meetings and presentations as needed, demonstrating understanding of agency services and project capabilities.
• Support identification of growth opportunities within existing client relationships based on project performance and client feedback.
• Provide project-level insights and tactical recommendations to support business development strategies.

Industry Knowledge & Market Awareness

• Maintain expertise across client industry sectors through ongoing research, market analysis, and competitive landscape studies.
• Stay current on industry trends, emerging technologies, and market developments that impact client businesses.
• Understand regulatory changes, market shifts, and business factors that affect client performance and strategy.
• Share insights and learnings with internal teams to contribute to overall agency knowledge base.
• Participate in industry events and professional development opportunities to expand expertise and network.

Operational Excellence

• Maintain accurate project budgets and financial tracking, ensuring profitability targets are met.
• Implement and optimize project management processes and tools to enhance team efficiency.
• Prepare regular reports on project status, budget performance, and account health for senior leadership.
• Ensure all work meets Ricciardi Group quality standards and client expectations.
• Contribute to agency-wide initiatives focused on improving operational efficiency and client service excellence.
• Share insights and best practices across the account management team to drive continuous improvement.
• Participate in internal training and development programs to enhance skills and advance career growth.
• Support agency culture and values through active participation in team activities and collaborative projects.

To be successful in this role, you’ll need to have…

• A proven track record of successfully managing complex, multi-channel marketing projects with strong understanding of client business objectives and industry context.
• Strategic thinking capabilities with the ability to connect project outcomes to broader business goals.
• Strong client relationship management skills with experience building trust through consistent project delivery and business understanding.
• Solid understanding of integrated marketing principles and ability to contribute to strategies that drive measurable results.
• Industry expertise with the ability to learn new client sectors and competitive landscapes effectively.
• Natural problem-solving ability and be able to identify project opportunities and translate them into actionable recommendations.
• Mentorship capabilities with experience guiding and developing junior team members.
• Excellent communication and presentation skills with confidence in client interactions and project discussions.
• A spirit of collaboration and thrive in a fast-paced, dynamic environment.
• An attention to detail with exceptional organizational and multitasking abilities.
• A client-focused mindset with commitment to delivering exceptional service and results.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field. A master's degree is a plus.
• 6-10yrs years of experience in agency account management.